To return or exchange...

If you are unhappy with our products please notify us by email within 7 days of receipt of goods - [email protected]

We are happy to exchange goods, subject to availability of size and/or product, or refund your money, excluding postage costs.

In your email, please include the item name, size and reason for return.

We will contact you with a reference code. 

Goods returned without this reference code will NOT be accepted.

Please return goods using registered post, postmarked within 7 days of receipt of this reference code to:

b r a c e w e l l 

19 Beach Avenue

Tannum Sands QLD 4680

If requiring an exchange, please include a prepaid, self addressed, express post bag so that items are traceable.

All returned items will only be accepted in an unused, unworn, unwashed condition, with original tags and packaging included. Garments will not be eligible for refund or exchange if we consider them used.

All exchanges are subject to availability.

SALE ITEMS ARE CONSIDERED FINAL AND ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

Earrings are unable to be returned for hygiene reasons.